Multi-criterial evaluation - General overview

Abstract

The main aim of this paper is to provide basic knowledge background for further work. The basis is classification of available methods for multi-criterial evaluation. This classification will serve as a support of project (Comparison of methods of multi-criteria evaluation with user ratings of ITIL tools). In first part of this paper are described different approaches to multi-criterial evaluation and decision-making. Second part presents basics of methods of determining criteria strength and mainly their classification and division into categories. © 2016 Author(s).