Consumer behaviour and warranty claim: A study on Czech consumers

Shaw, Sayanti; Chovancová, Miloslava; Bejtkovský, Jiří

dc.title	Consumer behaviour and warranty claim: A study on Czech consumers	en
dc.contributor.author	Shaw, Sayanti
dc.contributor.author	Chovancová, Miloslava
dc.contributor.author	Bejtkovský, Jiří
dc.relation.ispartof	Economics and Sociology
dc.identifier.issn	2071-789X Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued	2017
utb.relation.volume	10
utb.relation.issue	3
dc.citation.spage	90
dc.citation.epage	101
dc.type	article
dc.language.iso	en
dc.publisher	Centre of Sociological Research
dc.identifier.doi	10.14254/2071-789X.2017/10-3/7
dc.relation.uri	http://www.economics-sociology.eu/?519,en_consumer-behaviour-and-warranty-claim-a-study-on-czech-consumers
dc.relation.uri	https://search.proquest.com/docview/1954857884?pq-origsite=gscholar
dc.subject	consumer behaviour	en
dc.subject	warranty claim	en
dc.subject	products	en
dc.subject	services	en
dc.description.abstract	Consumer behaviour concerning warranty is significant for both consumers and business entities. This article presents the behaviour of consumers on warranty claims for purchased products or services. The present study attempts to investigate the influence of demographic variables on consumer satisfaction in the course of the warranty claim procedure. To study the behaviour of consumers, a quantitative approach was adopted with the sample of 453 respondents in Czech Republic. A self-administered, structured questionnaire was used to collect primary data during the survey and analysis was performed using Statistical Package for Social Science (SPSS). This study contributes to the body of knowledge in the field of consumer behaviour concerning warranty claims.	en
utb.faculty	Faculty of Management and Economics
dc.identifier.uri	http://hdl.handle.net/10563/1007658
utb.identifier.obdid	43877417
utb.identifier.scopus	2-s2.0-85038909885
utb.identifier.wok	000416103600007
utb.source	j-wok
dc.date.accessioned	2018-01-15T16:31:37Z
dc.date.available	2018-01-15T16:31:37Z
dc.description.sponsorship	Internal Grant Agency of Tomas Bata University in Zlin [IGA/FaME/2016/006]
dc.rights	Attribution 3.0 Unported
dc.rights.uri	https://creativecommons.org/licenses/by/3.0/
dc.rights.access	openAccess
utb.contributor.internalauthor	Shaw, Sayanti
utb.contributor.internalauthor	Chovancová, Miloslava
utb.contributor.internalauthor	Bejtkovský, Jiří
utb.fulltext.affiliation	Sayanti Shaw, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: sayantishaw@gmail.com, shaw@fame.utb.cz Miloslava Chovancová, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: chovancova@fame.utb.cz Jiří Bejtkovský, Tomas Bata University in Zlín, Zlín, Czech Republic, E-mail: bejtkovsky@fame.utb.cz
utb.fulltext.dates	Received: January, 2017 1st Revision: April, 2017 Accepted: August, 2017
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utb.fulltext.sponsorship	Authors would like to thank the Faculty of Management and Economics at Tomas Bata University in Zlin. This work was supported by the Internal Grant Agency of Tomas Bata University in Zlin under project number IGA/FaME/2016/006.
utb.wos.affiliation	[Shaw, S.; Chovancova, M.; Bejtkovsky, J.] Tomas Bata Univ Zlin, Zlin, Czech Republic
utb.scopus.affiliation	Tomas Bata University in Zlín, Zlín, Czech Republic
utb.fulltext.projects	IGA/FaME/2016/006