The importance of the individual pillars of social maturity of workers in healthcare organizations in the hierarchy of pillars of competence in management

Abstract

Social intelligence is currently a topic of discussion on human resources management in organizations in public sector and especially in healthcare organizations, is a key factor in success from a client perspective and other stakeholders. The main aim of the paper is to identify the key features of management bodies of healthcare organizations in public sector that directly affect social maturity, intelligence, workers. In total, 924 questionnaires were evaluated. These questionnaires were distributed to medium-sized healthcare organizations in the Czech Republic where the capacity of beds is 100 to 499. The research was conducted in the months of January 2017 to January 2018. All components of social maturity-character, will features, cognitive, creative qualities, temperament, emotional, somatic-physical and somatic-mental attributes, were ranked according to importance. Two research hypotheses, which were part of quantitative research, were identified. They were verified using the Pearson’s Chí-square test method. Subsequently, one research question was identified as part of qualitative research. The result of the research is the survival of the statistical dependence between the selected characteristics of social maturity components and the respondents’ gender, or the length of the employment relationship in years. The length of the employment relationship has been divided into five basic categories. These results are supported by well-established qualitative marketing research. © 2018, Bucharest University of Economic Studies Publishing House. All rights reserved.