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dc.title | Analyzing electronic word of mouth intention for shopping websites: A means-end chain approach | en |
dc.contributor.author | Phan, Quyen Phu Thi | |
dc.contributor.author | Rivas, Adriana A. Amaya | |
dc.contributor.author | Bat, Tuya | |
dc.relation.ispartof | Journal of Internet Commerce | |
dc.identifier.issn | 1533-2861 Scopus Sources, Sherpa/RoMEO, JCR | |
dc.date.issued | 2019 | |
utb.relation.volume | 18 | |
utb.relation.issue | 2 | |
dc.citation.spage | 113 | |
dc.citation.epage | 140 | |
dc.type | article | |
dc.language.iso | en | |
dc.publisher | Routledge Journals, Taylor & Francis Ltd | |
dc.identifier.doi | 10.1080/15332861.2019.1595361 | |
dc.relation.uri | https://www.tandfonline.com/doi/abs/10.1080/15332861.2019.1595361?journalCode=wico20 | |
dc.subject | Means-end chain theory | en |
dc.subject | website attributes | en |
dc.subject | brand attitude | en |
dc.subject | website attitude | en |
dc.subject | eWOM intention | en |
dc.subject | website trustworthiness | en |
dc.subject | gender | en |
dc.description.abstract | Using a means-end chain (MEC) approach, this article proposes a comprehensive and integrative conceptual model of the antecedents of electronic word of mouth (eWOM) intention. It examines the effects of website attributes on eWOM intention, a topic that has not been explored in its relation to these attributes. Hypotheses are tested using partial least squares (PLS) modeling of data from 290 online customers in Taiwan. Attitudes toward websites and brand attitudes are found to mediate the link between website attributes and eWOM intention. The moderating effects of website trustworthiness and gender are found to influence the relationship between website attributes and consumer attitudes. This study contributes to the knowledge of the effects of website design that encourage consumers to provide positive eWOM when purchasing clothes via a website and provides some practical suggestions for online retailers. © 2019, © 2019 Taylor & Francis Group, LLC. | en |
utb.faculty | Faculty of Management and Economics | |
dc.identifier.uri | http://hdl.handle.net/10563/1008690 | |
utb.identifier.obdid | 43879929 | |
utb.identifier.scopus | 2-s2.0-85065399955 | |
utb.identifier.wok | 000468638400001 | |
utb.source | j-scopus | |
dc.date.accessioned | 2019-08-07T11:46:06Z | |
dc.date.available | 2019-08-07T11:46:06Z | |
dc.description.sponsorship | Internal Grant Agency of the Faculty of Management and Economics, Tomas Bata University, in Zlin [IGA/FaME/2018/015] | |
utb.contributor.internalauthor | Phan, Quyen Phu Thi | |
utb.fulltext.affiliation | Quyen Phu Thi Phan a,b, , Adriana A. Amaya Rivas c, Tuya Bat d a Faculty of Management and Economics, Tomas Bata University in Zlin, Zlín, Czech Republic; b Faculty of Marketing, University of Economics, The University of Danang, Danang, Vietnam; c Escuela Superior Politécnica del Litoral, ESPOL, ESPAE Graduate School of Management, Guayaquil, Ecuador; d Department of International Business Administration, Chinese Culture University, Taipei, Taiwan | |
utb.fulltext.dates | - | |
utb.fulltext.sponsorship | The research for this article was financially supported by the Internal Grant Agency of the Faculty of Management and Economics, Tomas Bata University, in Zlín, grant TBU No. IGA/FaME/2018/015. | |
utb.wos.affiliation | [Quyen Phu Thi Phan] Tomas Bata Univ Zlin, Fac Management & Econ, Nam TG Masaryka 5555, Zlin 76001, Czech Republic; [Quyen Phu Thi Phan] Univ Danang, Univ Econ, Fac Mkt, Danang, Vietnam; [Rivas, Adriana A. Amaya] ESPAE Grad Sch Management, ESPOL, Escuela Super Politecn Litoral, Guayaquil, Ecuador; [Bat, Tuya] Chinese Culture Univ, Dept Int Business Adm, Taipei, Taiwan | |
utb.scopus.affiliation | Faculty of Management and Economics, Tomas Bata University in Zlin, Zlín, Czech Republic; Faculty of Marketing, University of Economics, The University of Danang, Danang, Viet Nam; Escuela Superior Politécnica del Litoral, ESPOL, ESPAE Graduate School of Management, Guayaquil, Ecuador; Department of International Business Administration, Chinese Culture University, Taipei, Taiwan | |
utb.fulltext.projects | IGA/FaME/2018/015 | |
utb.fulltext.faculty | Faculty of Management and Economics |