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Revisiting consumers' intention to use peer-to-peer accommodation services: The role of positive emotional response from COVID-19 crisis response communication

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dc.title Revisiting consumers' intention to use peer-to-peer accommodation services: The role of positive emotional response from COVID-19 crisis response communication en
dc.contributor.author Ratilla, Mark
dc.contributor.author Dey, Sandeep Kumar
dc.contributor.author Chovancová, Miloslava
dc.relation.ispartof Journal of Quality Assurance in Hospitality and Tourism
dc.identifier.issn 1528-008X Scopus Sources, Sherpa/RoMEO, JCR
dc.identifier.issn 1528-0098 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2022
dc.type article
dc.language.iso en
dc.publisher Routledge
dc.identifier.doi 10.1080/1528008X.2022.2135059
dc.relation.uri https://www.tandfonline.com/doi/full/10.1080/1528008X.2022.2135059
dc.relation.uri https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2022.2135059?needAccess=true
dc.subject peer-to-peer accommodation en
dc.subject sharing economy en
dc.subject consumer behavior en
dc.subject crisis response communication en
dc.subject emotional response en
dc.description.abstract The study revisits the predictors of consumers' intentions to use peer-to-peer accommodation (P2PA) services and accents the impact of positive emotional responses from COVID-19 crisis response communication efforts adopted by P2PA service providers. An online scenario-based survey was carried out among 265 consumers from the Philippines. The results of the analysis reveal that peer-to-peer accommodation usage intentions remain driven by perceived economic benefits, environmental benefits, and trust while dismissing the desire for social interaction. Emotions elicited from crisis response communication affect consumer psychology and behavior, hence, service providers should aptly communicate crisis response efforts along the route to crisis recovery. en
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1011195
utb.identifier.obdid 43883718
utb.identifier.scopus 2-s2.0-85139960700
utb.identifier.wok 000869213300001
utb.source j-scopus
dc.date.accessioned 2022-11-29T07:49:18Z
dc.date.available 2022-11-29T07:49:18Z
dc.description.sponsorship Univerzita Tomáše Bati ve Zlíně: IGA/FaME/2021/003, IGA/FaME/2022/007
dc.description.sponsorship Tomas Bata University in Zlin's Internal Grant Agency Fund [IGA/FaME/2021/003, IGA/FaME/2022/007]
utb.ou Department of Marketing and Management
utb.contributor.internalauthor Ratilla, Mark
utb.contributor.internalauthor Dey, Sandeep Kumar
utb.contributor.internalauthor Chovancová, Miloslava
utb.fulltext.affiliation Mark Ratilla a,b, Sandeep Kumar Dey c, and Miloslava Chovancová c a Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic; b Department of Business and Management, Visayas State University 6521-A, Baybay City, Philippines; c Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic CONTACT Mark Ratilla ratilla@utb.cz Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic ORCID Mark Ratilla http://orcid.org/0000-0002-8318-505X Sandeep Kumar Dey http://orcid.org/0000-0002-9103-5422 Miloslava Chovancová http://orcid.org/0000-0002-9244-9563
utb.fulltext.dates Published online: 15 Oct 2022
utb.fulltext.sponsorship This work was supported by the Tomas Bata University in Zlin’s Internal Grant Agency Fund (IGA/FaME/2021/003 and IGA/FaME/2022/007).
utb.fulltext.sponsorship The authors are thankful to the Internal Grant Agency of FaME through Tomas Bata University in Zlin No. IGA/FaME/2021/003 (Consumer behaviour and performance management of firms in a competitive digital world) for financial support to carry out this research and IGA/FaME/2022/007 (An investigation of housing affordability in the regions of the Czech Republic: Implications of income segregation, tourism & short-term rentals and smart cities.
utb.wos.affiliation [Ratilla, Mark; Dey, Sandeep Kumar; Chovancova, Miloslava] Tomas Bata Univ Zlin, Fac Management & Econ, Dept Mkt & Management, Mostni 5139, Zlin 76001, Czech Republic; [Ratilla, Mark] Visayas State Univ, Dept Business & Management, 6521-A, Baybay City, Philippines
utb.scopus.affiliation Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, Zlín, 760 01, Czech Republic; Department of Business and Management, Visayas State University, 6521-A, Baybay City, Philippines; Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, Zlín, 760 01, Czech Republic
utb.fulltext.projects IGA/FaME/2021/003
utb.fulltext.projects IGA/FaME/2022/007
utb.fulltext.faculty Faculty of Management and Economics
utb.fulltext.faculty Faculty of Management and Economics
utb.fulltext.faculty Faculty of Management and Economics
utb.fulltext.ou Department of Marketing and Management
utb.fulltext.ou Department of Marketing and Management
utb.fulltext.ou Department of Marketing and Management
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