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dc.title | Revisiting consumers' intention to use peer-to-peer accommodation services: The role of positive emotional response from COVID-19 crisis response communication | en |
dc.contributor.author | Ratilla, Mark | |
dc.contributor.author | Dey, Sandeep Kumar | |
dc.contributor.author | Chovancová, Miloslava | |
dc.relation.ispartof | Journal of Quality Assurance in Hospitality and Tourism | |
dc.identifier.issn | 1528-008X Scopus Sources, Sherpa/RoMEO, JCR | |
dc.identifier.issn | 1528-0098 Scopus Sources, Sherpa/RoMEO, JCR | |
dc.date.issued | 2022 | |
dc.type | article | |
dc.language.iso | en | |
dc.publisher | Routledge | |
dc.identifier.doi | 10.1080/1528008X.2022.2135059 | |
dc.relation.uri | https://www.tandfonline.com/doi/full/10.1080/1528008X.2022.2135059 | |
dc.relation.uri | https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2022.2135059?needAccess=true | |
dc.subject | peer-to-peer accommodation | en |
dc.subject | sharing economy | en |
dc.subject | consumer behavior | en |
dc.subject | crisis response communication | en |
dc.subject | emotional response | en |
dc.description.abstract | The study revisits the predictors of consumers' intentions to use peer-to-peer accommodation (P2PA) services and accents the impact of positive emotional responses from COVID-19 crisis response communication efforts adopted by P2PA service providers. An online scenario-based survey was carried out among 265 consumers from the Philippines. The results of the analysis reveal that peer-to-peer accommodation usage intentions remain driven by perceived economic benefits, environmental benefits, and trust while dismissing the desire for social interaction. Emotions elicited from crisis response communication affect consumer psychology and behavior, hence, service providers should aptly communicate crisis response efforts along the route to crisis recovery. | en |
utb.faculty | Faculty of Management and Economics | |
dc.identifier.uri | http://hdl.handle.net/10563/1011195 | |
utb.identifier.obdid | 43883718 | |
utb.identifier.scopus | 2-s2.0-85139960700 | |
utb.identifier.wok | 000869213300001 | |
utb.source | j-scopus | |
dc.date.accessioned | 2022-11-29T07:49:18Z | |
dc.date.available | 2022-11-29T07:49:18Z | |
dc.description.sponsorship | Univerzita Tomáše Bati ve Zlíně: IGA/FaME/2021/003, IGA/FaME/2022/007 | |
dc.description.sponsorship | Tomas Bata University in Zlin's Internal Grant Agency Fund [IGA/FaME/2021/003, IGA/FaME/2022/007] | |
utb.ou | Department of Marketing and Management | |
utb.contributor.internalauthor | Ratilla, Mark | |
utb.contributor.internalauthor | Dey, Sandeep Kumar | |
utb.contributor.internalauthor | Chovancová, Miloslava | |
utb.fulltext.affiliation | Mark Ratilla a,b, Sandeep Kumar Dey c, and Miloslava Chovancová c a Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic; b Department of Business and Management, Visayas State University 6521-A, Baybay City, Philippines; c Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic CONTACT Mark Ratilla ratilla@utb.cz Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, 760 01 Zlín, Czech Republic ORCID Mark Ratilla http://orcid.org/0000-0002-8318-505X Sandeep Kumar Dey http://orcid.org/0000-0002-9103-5422 Miloslava Chovancová http://orcid.org/0000-0002-9244-9563 | |
utb.fulltext.dates | Published online: 15 Oct 2022 | |
utb.fulltext.sponsorship | This work was supported by the Tomas Bata University in Zlin’s Internal Grant Agency Fund (IGA/FaME/2021/003 and IGA/FaME/2022/007). | |
utb.fulltext.sponsorship | The authors are thankful to the Internal Grant Agency of FaME through Tomas Bata University in Zlin No. IGA/FaME/2021/003 (Consumer behaviour and performance management of firms in a competitive digital world) for financial support to carry out this research and IGA/FaME/2022/007 (An investigation of housing affordability in the regions of the Czech Republic: Implications of income segregation, tourism & short-term rentals and smart cities. | |
utb.wos.affiliation | [Ratilla, Mark; Dey, Sandeep Kumar; Chovancova, Miloslava] Tomas Bata Univ Zlin, Fac Management & Econ, Dept Mkt & Management, Mostni 5139, Zlin 76001, Czech Republic; [Ratilla, Mark] Visayas State Univ, Dept Business & Management, 6521-A, Baybay City, Philippines | |
utb.scopus.affiliation | Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, Zlín, 760 01, Czech Republic; Department of Business and Management, Visayas State University, 6521-A, Baybay City, Philippines; Department of Marketing and Management, Faculty of Management and Economics, Tomas Bata University in Zlin, Mostní 5139, Zlín, 760 01, Czech Republic | |
utb.fulltext.projects | IGA/FaME/2021/003 | |
utb.fulltext.projects | IGA/FaME/2022/007 | |
utb.fulltext.faculty | Faculty of Management and Economics | |
utb.fulltext.faculty | Faculty of Management and Economics | |
utb.fulltext.faculty | Faculty of Management and Economics | |
utb.fulltext.ou | Department of Marketing and Management | |
utb.fulltext.ou | Department of Marketing and Management | |
utb.fulltext.ou | Department of Marketing and Management |