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Modeling the acceptance and resistance to use mobile contact tracing apps: a developing nation perspective

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dc.title Modeling the acceptance and resistance to use mobile contact tracing apps: a developing nation perspective en
dc.contributor.author Kwarteng, Michael Adu
dc.contributor.author Ntsiful, Alex
dc.contributor.author Osakwe, Christian Nedu
dc.contributor.author Ofori, Kwame Simpe
dc.relation.ispartof Online Information Review
dc.identifier.issn 1468-4527 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2023
dc.type article
dc.language.iso en
dc.publisher Emerald Publishing
dc.identifier.doi 10.1108/OIR-10-2021-0533
dc.relation.uri https://www.emerald.com/insight/content/doi/10.1108/OIR-10-2021-0533/full/html
dc.relation.uri https://www.emerald.com/insight/content/doi/10.1108/OIR-10-2021-0533/full/pdf?title=modeling-the-acceptance-and-resistance-to-use-mobile-contact-tracing-apps-a-developing-nation-perspective
dc.subject digital contact tracing en
dc.subject health belief model en
dc.subject theory of planned behavior en
dc.subject personal norm en
dc.subject information privacy en
dc.subject use resistance en
dc.description.abstract Purpose: This study proposes and validates an integrated theoretical model involving the theory of planned behavior (TPB), health belief model (HBM), personal norms and information privacy to understand determinants of acceptance and resistance to the use of mobile contact tracing app (MCTA) in a pandemic situation. Design/methodology/approach: This study draws on online surveys of 194 research respondents and uses partial least squares structural equation modeling (PL-SEM) to test the proposed theoretical model. Findings: The study establishes that a positive attitude towards MCTA is the most important predictor of individuals' willingness to use MCTA and resistance to use MCTA. Furthermore, barriers to taking action positively influence resistance to the use of MCTA. Personal norms negatively influence resistance to the use of MCTA. Information privacy showed a negative and positive influence on willingness to use MCTA and use the resistance of MCTA, respectively, but neither was statistically significant. The authors found no significant influence of perceived vulnerability, severity, subjective norms and perceived behavioral control on either acceptance or use resistance of MCTA. Originality/value: The study has been one of the first in the literature to propose an integrated theoretical model in the investigation of the determinants of acceptance and resistance to the use of MCTA in a single study, thereby increasing the scientific understanding of the factors that can facilitate or inhibit individuals from engaging in the use of a protection technology during a pandemic situation. Peer review: The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-10-2021-0533. © 2023, Michael Adu Kwarteng, Alex Ntsiful, Christian Nedu Osakwe and Kwame Simpe Ofori. en
utb.faculty Faculty of Management and Economics
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1011480
utb.identifier.obdid 43884470
utb.identifier.scopus 2-s2.0-85150974919
utb.identifier.wok 000957563600001
utb.identifier.coden OIRNA
utb.source j-scopus
dc.date.accessioned 2023-04-11T13:35:55Z
dc.date.available 2023-04-11T13:35:55Z
dc.description.sponsorship Horizon Europe (HORIZON) [101071300]; [IGA/FaME/2023/009]; [FSR FORD 5-6/2021-23/FaME/003]; [IGA/FaME/2022/003]; [IGA/FaME/2021/003]
dc.rights Attribution 4.0 International
dc.rights.uri http://creativecommons.org/licenses/by/4.0/
dc.rights.access openAccess
utb.ou Department of Management and Marketing
utb.ou Department of Business Administration
utb.contributor.internalauthor Kwarteng, Michael Adu
utb.contributor.internalauthor Ntsiful, Alex
utb.fulltext.sponsorship Acknowledgments The authors dedicate the current study to our able-bodied medical personnel, security agencies and related individuals worldwide who are firmly dedicated to fighting against our common but invisible enemy of ours called the SARS-CoV-2 virus. The authors are also indebted to all the research participants for their time. Michael Adu Kwarteng and Alex Ntsiful acknowledge support from the following projects: (1) Horizon Europe (HORIZON) 101071300 – “Sustainable Horizons - European Universities designing the horizons of sustainability (SHEs).” (2) Research Project No. IGA/FaME/2023/009 Performance and profitability of the company: the effects of digitization and consumer behavior and (3) Research Project FSR FORD 5-6/2021-23/FaME/003: “Emerging technologies, consumer well-being, and enterprises in the post-pandemic world: the implications on Heath and transportation sectors in the Czech Republic.” Alex Ntsiful also acknowledges support from the following projects: (1) IGA/FaME/ 2022/003: A study on budgetary control and budgetary technology in local government of developed and emerging economies and (2) Research Project No. IGA/FaME/2021/003 entitled “Consumer behavior and performance management of firms in a competitive digital world.” Declaration of Competing Interests: The authors declare no competing interests.
utb.wos.affiliation [Kwarteng, Michael Adu] Tomas Bata Univ Zlin, Fac Management & Econ, Dept Management & Mkt, Zlin, Czech Republic; [Ntsiful, Alex] Tomas Bata Univ Zlin, Fac Management & Econ, Dept Business Adm, Zlin, Czech Republic; [Osakwe, Christian Nedu] Int Univ Rabat, Rabat Business Sch, Rabat, Morocco; [Osakwe, Christian Nedu] South Ural State Univ, Dept Customs Affairs, Chelyabinsk, Russia; [Osakwe, Christian Nedu] Univ Pretorias, Gordon Inst Business Sci, Johannesburg, South Africa; [Ofori, Kwame Simpe] Ho Tech Univ, Dept Business Adm, Ho, Ghana
utb.scopus.affiliation Department of Management and Marketing, Faculty of Management and Economics, Tomas Bata University in Zlin, Zlín, Czech Republic; Department of Business Administration, Faculty of Management and Economics, Tomas Bata University in Zlin, Zlín, Czech Republic; Rabat Business School, International University of Rabat, Rabat, Morocco; Department of Business Administration, Ho Technical University, Ho, Ghana; Department of Customs Affairs, South Ural State University, Chelyabinsk, Russian Federation; University of Pretoria's Gordon Institute of Business Science, Johannesburg, South Africa
utb.fulltext.projects 101071300
utb.fulltext.projects IGA/FaME/2023/009
utb.fulltext.projects FSR FORD 5-6/2021-23/FaME/003
utb.fulltext.projects IGA/FaME/ 2022/003
utb.fulltext.projects IGA/FaME/2021/003
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