Název: ITIL (R) - General Overview
Autor: Jašek, Roman; Králík, Lukáš; Nožička, Jakub
Typ dokumentu: Článek ve sborníku (English)
Zdrojový dok.: Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014). 2015, vol. 1648
ISSN: 0094-243X (Sherpa/RoMEO, JCR)
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ISBN: 978-0-7354-1287-3
DOI: https://doi.org/10.1063/1.4912776
Abstrakt: The paper presents the reader into the issue of ITIL (R) and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL (R) publications on around 1400 pages. The aim therefore is a brief summary of the issue, which also serves as an introduction to the following articles (Differences Between ITIL (R) v2 and ITIL (R) v3, ITIL (R) and Information Security, ITIL (R) Tools and ITIL (R) Implementation).
Plný text: http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912776
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Citace ČSN ISO 690:2011

Citace článku v konferenčním sborníku:
JAŠEK, Roman, Lukáš KRÁLÍK a Jakub NOŽIČKA. ITIL (R) - General Overview. In: Proceedings of the International Conference of Numerical Analysis and Applied Mathematics 2014 (ICNAAM-2014) [online]. Rhodes: American Institute of Physics (AIP), 2015 [cit. 2024-11-09]. ISSN 0094-243X. Dostupné z: http://scitation.aip.org/content/aip/proceeding/aipcp/10.1063/1.4912776.

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