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What does it mean to own a process: Defining process owner's competencies

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dc.title What does it mean to own a process: Defining process owner's competencies en
dc.title Шта значи бити власник процеса: дефинисање компетенција власника процеса ru
dc.contributor.author Hrabal, Martin
dc.contributor.author Tuček, David
dc.relation.ispartof FME Transactions
dc.identifier.issn 1451-2092 Scopus Sources, Sherpa/RoMEO, JCR
dc.date.issued 2018
utb.relation.volume 46
utb.relation.issue 1
dc.citation.spage 138
dc.citation.epage 150
dc.type article
dc.language.iso en
dc.publisher University of Belgrade - Faculty of mechanical engineering
dc.identifier.doi 10.5937/fmet1801138H
dc.relation.uri https://scindeks.ceon.rs/article.aspx?artid=1451-20921801138H
dc.subject business process management en
dc.subject process owner en
dc.subject process management model en
dc.subject competency model en
dc.subject delphi study en
dc.description.abstract As organizations adopt process orientation, a new managerial role of process owner appears. Process ownership is one of the main pillars and distinguishing features of process oriented organization. To successfully implement business process management and substitute traditional functional hierarchies, process owners should possess certain competencies for process management. Therefore, the aim of this paper is to introduce a competency model of a process owner. A Delphi study was used to identify individual activities and subsequent competencies of a process owner. Three rounds of questioning an expert panel provided consensus for development of competency model. The paper presents results of the Delphi study synthesized into structured competency model of a process owner. The model structures competencies to knowledge, skills and social competencies derived from process owner's responsibilities. Two variations of process owner's competencies which take into account different scope of responsibility were defined. en
dc.description.abstract Са усвајањем процесне оријентације у радној организацији се појављује нова менаџерска улога: власник процеса. Власништво процеса је једна од основних карактеристика радне организације оријентисане на процес. У циљу успешног управљања процесом пословања и замене традиционалне хијерархије функција, власници процеса треба да поседују одређене компетенције за управљање процесом. Зато је циљ овог рада био увођење модела компетенција власника процеса. Индивидуалне активности и компетенције власника процеса одређене су помоћу Делфи студије. Модел компетенција је развијен на основу консензуса постигнутог после интервјуа експертског панела спроведеног у три круга. У раду су приказани резултати Делфи студије који су послужили за развијање структурираног модела компетенција власника процеса. Структуру модела чине ком–петенције као што су знања, вештине и социјалне компетенције изведене из одговорности власника процеса. Дефинисане су две варијанте компетенција власника процеса, које узимају у обзир различит обим одговорности. ru
utb.faculty Faculty of Management and Economics
dc.identifier.uri http://hdl.handle.net/10563/1007699
utb.identifier.obdid 43877261
utb.identifier.scopus 2-s2.0-85042729260
utb.identifier.wok 000417363400020
utb.source j-wok
dc.date.accessioned 2018-01-15T16:31:40Z
dc.date.available 2018-01-15T16:31:40Z
dc.description.sponsorship FaME TBU [IGA/FaME/2014/008]
dc.rights Attribution-NonCommercial-NoDerivatives 3.0 Serbia
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/3.0/rs/
dc.rights.access openAccess
utb.contributor.internalauthor Hrabal, Martin
utb.contributor.internalauthor Tuček, David
utb.fulltext.affiliation M. Hrabal Teaching Assistant Tomas Bata University in Zlín Faculty of Management and Economics Czech Republic D. Tuček Associate Professor Tomas Bata University in Zlín Faculty of Management and Economics Czech Republic Correspondence to: Dr. Martin Hrabal, Tomas Bata University in Zlín, Faculty of Management and Economics, Mostní 5139 760 01 Zlín, Czech Republic E-mail: hrabal@utb.cz
utb.fulltext.dates Received: January 2016, Accepted: August 2017
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utb.fulltext.sponsorship The authors are grateful to the Internal Grant Agency of FaME TBU No. IGA/FaME/2014/008 (Process Owner´s Competency Model in the System of Process Managed Education) for financial support to carry out this research.
utb.wos.affiliation [Hrabal, M.; Tucek, D.] Tomas Bata Univ Zlin, Fac Econ & Management, Mostni 5139, Zlin 76001, Czech Republic
utb.fulltext.projects IGA/FaME/2014/008
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