Quality management systems in selected public organizations

Abstract

This paper aims to map the situation regarding the risks and implemented tools, increasing the quality of public administration. In March-May 2020, research focused on qualitative methods in public administration was carried out. The research aimed to obtain data for further support of quality management in public administration. The primary target group for the support of quality management in public administration is individual authorities (administrative authorities, authorities of self-governing territorial units), which will support their customers' satisfaction (citizens, entrepreneurs, public administration). Copyright © 2021 AIDIC Servizi S.r.l.