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The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 1411 |
září 2024 | říjen 2024 | listopad 2024 | prosinec 2024 | leden 2025 | únor 2025 | březen 2025 | |
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The mediating effects of switching costs on the relationship between service quality, customer satisfaction and customer loyalty: A study in retail banking industry in Vietnam | 43 | 36 | 39 | 34 | 47 | 36 | 18 |
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